By
Alex Smith |
Voice and text analytics solution provider Cruisewatch.ai has formed a strategic partnership with Ambassador Cruise Line to use its technology to enhance the British cruise line’s customer service operations.
Cruisewatch.ai’s text analytics solution analyses customer requests, automatically understanding their content and customer sentiment.
"Our partnership with Ambassador marks an important milestone in the travel industry," said Markus Stumpe, CEO of Cruisewatch.ai. "Cruisewatch.ai's cutting-edge text analytics technology is designed to cater to the diverse needs of the travel industry, including cruise services. By leveraging our expertise, we can help Ambassador improve its customer service processes, streamline operations, and provide an exceptional cruise booking experience for their customers.
The solution is intended to enable the cruise line to deliver relevant information to a customer at the time they need it, which lowers the contact time required to provide personalised advice.
"Ambassador is dedicated to simplifying the cruise booking process and providing outstanding service to our guests," said Phil Gardner, chief commercial officer at Ambassador. "Teaming up with Cruisewatch.ai allows us to leverage their advanced text analytics capabilities, enhancing our ability to understand and address guest requests promptly and effectively. Our partnership with Cruisewatch.ai strengthens our commitment to delivering exceptional service to all those who book a sailing with us.”