The firm’s mobile apps are helping operators to expedite operational processes and keep guests safe
By
Rebecca Gibson |
This article was first published in the Spring/Summer 2019 issue of Spring/Summer 2019 issue of International Cruise & Ferry Review. All information was correct at the time of printing, but may since have changed.
Rescompany Systems knows that passenger ship operators need to do all they can to minimise processing delays and provide the best operational support to their guest-facing departments. That’s why the company, which was founded in 2003, has built on the executive team’s decades of travel industry experience to develop software that meets their needs.
The company provides integrated database management solutions, including Central Reservations, Customer Relationship Management, Property Management, and Point of Sale (POS). In addition, it has created the Resco Central platform, which is tailored precisely to meet the operating needs of the cruise and travel market.
Resco runs on standard Android and iOS mobile devices and offers various mobile apps, including eConcierge, ePOS, eGuest and eMuster. These apps offer a wide range of features, such as issue tracking and capabilities to process transactions, check in/check out guests as they embark and disembark the ship, and online muster processes to ensure safety and security.
Whether passenger ship operators implement the complete Resco software suite as a standalone platform, or integrate its separate modules seamlessly with third-party interfaces, they can guarantee that the intuitive technology will provide them with an ever-evolving, 360-degree view of the customer – from shore to ship and beyond.
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