SCC is the first cruise and ferry terminal operators in Asia to meet new quality management standards
By
Rebecca Gibson |
Singapore Cruise Centre (SCC) has become one of the first cruise and ferry terminal operators in Asia to meet the new International Standards Organisation (ISO) quality management standards.
Following a three-day re-certification audit by inspection company SGS in August, SCC was recognised for transitioning its management standards from ISO 9001:2008 to the new ISO 9001:2015 standards.
ISO Standards are updated every five years and the new standards place more emphasis on leadership skills, managing organisational risks and supply chain management. The certification means that SCC has met the performance indicators for excellent customer service in line with the various stakeholders’ and government agencies’ requirements.
“We started preparing for the transition to the new standards since it was first announced in May last year before our successful certification this year,” said Christina Siaw, SCC’s CEO. “At the heart of our efforts to meet ISO’s higher standards whether in operations or management, is the customer experience. At SCC, we are always striving to ensure that our customers are well pleased with our service and facilities, and towards that end, we invest considerable amount of resources in training and development, and infrastructure upgrade.”