Cruise & Ferry Review - Autumn/Winter 2021

1 0 4 INTERV IEW A reliable renovation partner Rebecca Gibson asks CEO Mark Henderson about Magicman’s renowned repair and restoration services and how he expects the post-pandemic refurbishment sector to evolve T ell us about the services Magicman can provide during refurbishment projects onboard passenger ships. Originally Magicman was established to provide on-site damage repair and rejuvenation services for virtually any hard surface. Over time, we’ve expanded our portfolio of services to include fitting and restoring carpets and flooring, upgrading upholstery, decorating, glass restoration and protection, electrical services, and minor fit out work. We’re always looking to develop new services that add value for our clients. What factors must you consider when preparing for and carrying out a refurbishment project? Prior to boarding the vessels, we must organise ship equipment, supplies and people to the vessel or shipyard. Once onboard, health and safety is our biggest priority, which is why it’s a major part of our training programme and why we now only use technicians that are fully vaccinated against Covid-19. We must also implement strict measures to ensure we work in a professional way that does not disrupt passengers and protects the client’s reputation. In addition, we carefully plan our workload to ensure that we’re able to complete everything ahead of the deadline and use any remaining time onboard the vessel to carry out additional tasks requested by crew members. This enables us to exceed client expectations. Why is Magicman the ideal partner for a refit? Over the past 28 years, Magicman has developed a reputation as the highly skilled and reliable contractor that introduced the concept of hard surface repair and restoration in both the land-based and marine industries. Now, Magicman is a byword for quality service delivery. One of the major benefits of working with us is that we can provide a range of services and we proactively manage Examples of some of the recent repair and restoration work Magicman’s technicians have completed onboard passenger ships