Cruise & Ferry Review - Spring/Summer 2021

3 CONTENTS 8 52 Cruise Business 42 Pierfrancesco Vago outlines how an innovative approach to business is helping MSC Cruises to navigate challenges 46 Royal Caribbean International’s ability to be flexible has led to positive developments during the Covid-19 crisis, says Michael Bayley Keynote 8 Arnold Donald reveals how Carnival Corporation and its brands are working hard to emerge from the Covid-19 crisis stronger than ever before Marketwatch 18 A collection of updates from ship operators, ports and destinations, events and other businesses operating in the cruise and ferry sectors, plus an interview with Manuel Butler Halter of the United Nations World Tourism Organization Cover story 36 Studio DADO’s Greg Walton highlights the skills designers must develop if they want to create compelling cruise interiors that will resonate with guests 56 Albatros Expeditions’ Hans Lagerweij speaks about the family business and its forthcoming new arrivals 58 CMI Leisure’s Dietmar Wertanzl espouses the benefits of expedition operators outsourcing crewing, food and hotel management 62 Paulina Burbano de Lara explains why Metropolitan Touring has an enviable reputation among Galapagos adventurers 66 American Queen Steamboat Company’s John Waggoner speaks about passenger safety, new ships and forward bookings 68 Andrea Zito shares how he is reviving Swan Hellenic with new expedition cruise ship Minerva 72 Niels-Erik Lund describes how SunStone Ships has continued to construct new Infinity-class ships during the pandemic 50 Harry Sommer details how he is helping Norwegian Cruise Line to plot a course to successful recovery 52 Jan Swartz talks about the future of Holland America Group 54 Wybcke Meier discusses how TUI Cruises has safely resumed operations despite the pandemic