INTERV IEW 1 3 4 Making life at sea easier Sonja Berrang talks with Richard Humphreys about Rescompany’s collaborative efforts to assist management teams on cruise ships Together MariApps, Rescompany Systems, and OnboarD Software offer clients a comprehensive suite of software to manage ship operations, including maritime technical software, hotel management systems, and issue management. “Our teams work closely together to provide seamless integrations,” says Sonja Berrang, senior sales and account manager at Rescompany. “Clients benefit from having a single provider for all systems, which makes it easier for employees to know who to contact for action items.” To further improve the portfolio of services on offer, Rescomapny is developing the Port and Itinerary Management System and the Port Agent Portal. The cruise line and external contractors can use the web-based applications to better manage itineraries. “The Port and Itinerary module will help cruise lines to reduce costs and fuel consumption by providing the ship management team with information such as the best route options based on weather and any nautical data,” says Berrang. “Onboard crew and onshore management will receive real-time data, which will be centralised to improve procedures and enable machine learning- and artificial intelligence-based predictions. “The Port Agent Portal makes it simple for agents to manage service contracts, berth reservations, and port information requests, as well as track service and purchase orders and issue invoices. There is currently nothing comparable on the market, and it is a highly sought-after solution.” In addition, OnboarD has recently released V7.23 of the IssuTrax Hotel Maintenance and Guest Service Management System, which includes new features focused on enhancing the guest experience. “OnboarD is concentrating its efforts on developing and enhancing mobile applications to reduce waiting times by meeting guests wherever they are to address their concerns,” says Berrang. “With OnboarD, you can now record every guest interaction with fewer clicks, capturing the guest’s mood as well as important details, such as their history and preferences. This increases efficiency with faster response times.” CFR “ The Port and Itinerary module will help cruise lines to reduce costs and fuel consumption” Rescompany, MariApps and OnboarD provide maritime software solutions for onboard and onshore operations
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