1 5 7 sends a survey to guests following their cruise to collate measurable feedback in order to tailor and adapt its future offerings. “It’s important that passengers complete these forms as our general managers can use them to ensure they’re fully updated and briefed on guests’ needs,” says Cort. “Guests’ expectations of dining have changed significantly over the past 10 years and consumer behaviour has shifted. Our research shows that, where guests previously preferred to dine out for a long period of time, they would now rather to cut down the service sequence in order to spend mealtimes with their loved ones. As a result of this, we’ve made tweaks to our service regime to fit with what customers now want.” NCL also leans on its senior leadership team to create high-quality dining concepts that align with its four pillars. This includes Frank Del Rio, president and CEO of Norwegian Cruise Line Holdings, who created the Oceania Cruises brand concept, and Harry Sommer, brand president and CEO of NCL, who is involved in every idea from concept to creation. Authenticity is another aspect that Cort considers as crucial to delivering exceptional dining experiences. “A great example of this authenticity is our Moderno restaurant, notably the first churrascaria restaurant at sea, which was first introduced on Norwegian Epic in 2010,” he says. “We conducted extensive research and trialled the concept on Epic to observe consumer behaviour. Following an overwhelmingly positive response from guests, we took the decision to refurbish our fleet and Moderno is now available on 12 ships, with waterfront dining across Breakaway and Breakaway Plus-class ships. “Moderno is also a brilliant example of our industry-leading innovation in action. At NCL, we strive to stay ahead of industry trends to ensure we’re offering our guests a unique experience with every sailing.” CFR A rendering of Norwegian Prima’s Mediterranean seafood restaurant, Palomar; top left, the sustainability-focused Metropolitan Bar; and top right, the Tamara station, one of 11 dining options in the Indulge Food Hall
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