161 Vistona’s marble and stone products, which can be viewed at a showroom in Ireland, and processed and polished at its factory in Italy (right) Clients also benefit from Vistona’s “ever-evolving commitment to excellence”, says Byrne. “We’re masters of our craft but we’re always identifying new ways to enhance our products and the customer experience,” he explains. “Every project presents its own unique challenges, so we must continually learn and refine our skill set to adapt to changes in the market or cater to customer demands. We don’t always get it right but if we make a mistake, we learn from it and adapt our processes or develop new solutions to prevent it happening again. This way, we ensure each client receives the best possible service, every time.” In 2023, for example, Vistona developed a new iOS and Android downloadable application to significantly improve communication and collaboration during projects. “Our teams and clients are often spread across different geographies, so projects can quickly become complicated,” says Hobbs. “Now, everyone can use the app to access critical information such as drawings and delivery updates, or to speak directly with the right person, which helps them to complete tasks quickly. Crucially, we have a holistic, real-time and transparent overview of the entire project, so we can track performance and rapidly identify and resolve issues, ensuring we deliver on time and within budget.” Vistona’s expansion into the superyacht sector has also challenged the team to change its manufacturing processes to deliver an exceptional standard of craftsmanship, whilst also upskilling its production and installation teams to meet these new standards. “Our people are the key to our success – they excel in areas such as communication, problem-solving and driving innovation,” says Byrne. “During the pandemic, we expanded into the superyacht space, where clients expect an even higher level of bespoke luxury and quality. “We’re now bringing this superyacht quality and expertise into cruise ship projects, so that when clients work with Vistona, they get far more than just a stone product. They receive a unique piece of decor that will enhance their vessel’s interiors and amaze guests, all while enjoying a personalised, professional and seamless working experience.”
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