116 FEATURE Expian Legacy ticketing technology means the ferry industry lags behind other transport operators, yet the right booking system can increase revenue by selling more than just tickets. Intuitive and easy to use, Expian’s next-generation platform facilitates sales of multifaceted experiences. Delivering customers value is key, so Expian manages dynamic pricing, memberships, offers and booking incentives. It integrates with existing infrastructure and self-service booths, and enables passengers and partners to manage bookings and create operational efficiencies. Cross-selling and upselling services also maximise income. Smarter solutions, stronger results We showcase selected solutions and services companies have developed to help cruise and ferry operators meet operational needs, as well as employee and customer expectations FarSounder The expedition cruise trend continues to grow and with it, so does the need for technology to aid safe navigation in risky waters. FarSounder’s Argos 3D Forward Looking Navigation Sonar is used onboard Silversea Cruises’ Silver Cloud, as well as other expedition ships, to avoid whales, reeds and ice in places with outdated or non-existent navigational charts. The solution enables users to see what is ahead under the water up to 1,000 metres in real time and build a map along the way. This map is automatically stored and recalled the next time the ship returns. The information can also be shared with other ships in the fleet providing high-level situational awareness.
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