84 INTERVIEW Katy Taylor’s appointment as chief executive of Wightlink in summer 2024 came at a critical juncture in the ferry operator’s long history. Stepping into the role, Taylor is spearheading an ambitious transformation aimed at addressing the challenges of the future, including decarbonising the fleet and shore facilities to meet net zero targets, while strengthening the company’s deeprooted ties with local communities. Wightlink’s legacy as a vital lifeline for the Isle of Wight is undeniable. The company’s eight ferries provide services on three routes across the Solent and in 2024, it carried 4.3 million passengers between the island and the south coast of England. Despite its rich heritage, Wightlink is focused on a future where sustainability and innovation are the driving forces behind its strategic vision. “Since joining Wightlink, one of the highlights has been engaging directly with both colleagues and customers at ports and onboard our vessels to better understand our operations and explore ways to enhance our service,” says Taylor. “Our vehicle ferries connect Portsmouth with Fishbourne, and Lymington in the New Forest with Yarmouth, while our foot passenger FastCats take just 22 minutes to speed between Portsmouth Harbour railway station and our 200-year-old listed pier in Ryde on the island. Our routes are integral to the island’s connectivity.” However, Taylor acknowledges the significant challenges the company faces. Post-pandemic, the Isle of Wight has seen a decline in the number of visitors, coupled with reduced spending from tourists. As tourism represents 35 per cent of the island’s economy, Taylor is actively collaborating with local attractions and accommodation providers to bolster the tourism sector. “I’m pleased to have joined the Isle of Wight Chamber of Commerce as a board director, where I’m working alongside others to support and revitalise the island’s economy,” says Taylor. Simultaneously, Taylor is focused on fostering skills development within the Wightlink team and enhancing the overall customer experience. This includes modernising the company’s infrastructure. Over the winter, Wightlink made key upgrades, such as replacing old fenders at Gunwharf terminal and resurfacing marshalling areas, temporarily relocating ferries to “ Our ultimate goal is to build allelectric ferries” Katy Taylor Wightlink Wightlink’s Katy Taylor discusses with Justin Merrigan how the ferry operator is strengthening ties with the Isle of Wight and progressing its vision for an all-electric fleet Electrifying the future Photo: Justin Merrigan Two of Wightlink’s eight ferries, which transported 4.3 million passengers between the Isle of Wight and England in 2024
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