Cruise & Ferry Itinerary Planning 2020

2 7 measures, which are designed to give our guests confidence in cruising,” says Cabello. “All our partners are allowing guests much more flexibility with their bookings and adding various extra insurances. Atlas Ocean Voyages, for example, is the first and only cruise brand to include emergency medical evacuation and return-to-home insurance in the booking.” Meanwhile Marella Cruises has introduced the Marella Promise, which sets out five key commitments to guests. They include a pledge to deliver safe and enjoyable cruises, provide quarantine-free itineraries, guarantee Marella Cruises’ high standards on every voyage, offer 24- hour support to guests, and give customers the flexibility to change their bookings. “We vow to deliver the type of high- quality cruise experiences our brilliant customers expect, so our voyages won’t go ahead if they will be negatively impacted by significant changes to itineraries, onboard offerings or onshore facilities,” says Duncan. “Similarly, we won’t travel to destinations that require guests to quarantine on arrival, and we’ll offer passengers a variety of options if they need to amend their bookings.” To fulfil its promises, Marella has made changes to the onboard experience too. “We know that the dining, the pool and the entertainment programme are important aspects of every Marella cruise, so we’ve implemented measures to ensure our guests can still enjoy these safely,” says Duncan. “For example, we’ll operate a cashless system, ask guests to use our Navigate app to book restaurants and shore excursions, and provide table service in buffet restaurants. Meanwhile, our entertainment programme and pool area will operate as normal but will be set up to adhere to social distancing guidelines. Most importantly, all our crew members will undergo Covid-19 training, wear protective equipment and will be available “We expect there will be huge demand for travel once the uncertainty around the pandemic ends” Neil Duncan, Marella Cruises Mystic Cruises owns a fleet of ocean and expedition cruise ships, which are chartered to different brands