32 FEATURE Port of A Coruña, Spain The Port of A Coruña has renovated its facilities to improve the destination experience. One highlight of the project was the pedestrianisation of the entire area connecting the passenger terminal with the city centre. Now, cruise passengers can step off the ship and walk the flat route directly to the historic tourist area within five minutes; it’s a great attraction that sets A Coruña apart from other ports. Another notable update is a new terminal with a duty-free shop, a tourist information desk and facilities that enable travellers to transit the port efficiently. Following the renovation, more than 80 per cent of passengers say they are satisfied with the service they receive. Le Havre, France The passenger experience is Le Havre Croisière’s top priority, so its teams give cruise passengers a warm welcome when they disembark. As each call is unique, the organisation keeps in touch with shipping agents to provide the ship with up-to-the-minute information on the destination. Customers can easily find tourist information and a souvenir shop in the cruise terminals. Passenger access to the city centre is facilitated by a dedicated, secure pathway for pedestrians and bicycles, as well as a shuttle service that is gradually integrating natural gas vehicles into its fleet. To enhance the customer experience, a large-scale development project has been launched and will be completed by 2026. A number of services such as bicycle rental and covered parking will be integrated into this development.
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