37 British Virgin Islands The BVI Ports Authority is dedicated to creating a welcoming experience at the Cyril B. Romney Tortola Pier Park. As soon as passengers disembark, friendly information officers greet them at the tourism office, ready to help them plan their day. A helpful guest service team is stationed at the cruise pier to guide visitors around the park, where they can enjoy entertainment and local culture. To ensure everyone feels welcome, all hospitality workers – including taxi drivers and shopkeepers – receive customer service training. Meanwhile, clear signage throughout the port makes it easy and stress-free for guests to explore the area. Saint Lucia Saint Lucia Cruise Port has made ambitious plans to modernise its facilities as part of a ‘transformative’ 30-year concession agreement. The port, a subsidiary of Global Ports Holdings (GPH), plans to expand the existing berth at Point Seraphine to enable it to accommodate the largest cruise ships in the industry. The retail experience at the port will also be revitalised, with GPH planning to upgrade the Vendor’s Arcade and create a new Fishermen’s Village at Bananes Bay. Additionally, significant investments will be made in upland development at Soufriere Bay, including the construction of a new amphitheatre and a food and beverage area.
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