Cruise & Ferry Itinerary Planning 2020

3 CONTENTS 10 6 Planner perspectives 36 Elisabetta De Nardo outlines how MSC Cruises delivers exciting cruise experiences for every kind of guest 38 Azamara’s Mike Pawlus shares the secrets of the company’s itinerary success and the value of shore excursions 40 Juan Trescastro explains what Virgin Voyages considers when developing its itineraries 42 Ugo Savino describes how Carnival Cruise Line ensures its Caribbean itineraries stay popular with guests for almost 50 years 47 Crystal Morgan reveals how Princess Cruises creates itineraries that exceed guest expectations 48 Paul Grigsby discusses Holland America Line’s 2021 itinerary offerings and the popularity of Alaskan cruises 50 Martin Lister highlights how smaller ships and a focus on ports helps Fred. Olsen Cruise Lines create niche experiences for guests Keynote 6 Josh Leibowitz tells CFIP about Seabourn is making its mark at the top end of the expedition sector and taking guests to extraordinary places Marketwatch 10 A collection of updates from cruise lines, ports and destinations around the world, as well as an interview with The Ritz-Carlton Yacht Collection’s Douglas Prothero Cover story 20 Ernesto Ottone R. discusses the important role of World Heritage sites and explains how the cruise industry can bring them to life for guests Features 26 Marella Cruises’ Neil Duncan and Mystic Cruises’ James Cabello explain the role destinations and itineraries will play in winning cruise business back in 2021 30 Executives from Crystal Cruises, P&O Cruises Australia and Royal Caribbean Group describe how they will create inspiring itineraries to entice travellers back to the seas 20