[ 3 ] FOREWORD “ The interior facilities are first-class and the outdoor space is simply stunning. We have laboured over every detail to build two extraordinary ships that will be treasured by both us and our customers for many years to come” we give them superb facilities, great food and ensuring that they can get proper rest is really important to us. Ahead of the introduction of our new double-enders, we have rebuilt the customer experience to a much higher standard. Our food experience is better, our partnership with World Duty Free is better and we have improved our lounges, bars and children’s areas. Many of our onboard services staff serving the guests in the bars, restaurants and club lounges have a background in the cruise industry, so our friendliness is second to none. Overall, we offer a much better onboard experience but we continuously keep on improving and are poised to give everyone everything they need during the 90-minute crossing. Customer is king; it is therefore paramount that our passengers, including commercial drivers, can take time to enjoy the ship and rest before they head off for what could be a long drive on the other side. P&O Pioneer and P&O Liberté deliver all of this, with an unparalleled standard of service. The interior facilities are first-class and the outdoor space is simply stunning. We have laboured over every detail to build two extraordinary ships that will be treasured by both us and our customers for many years to come. Trade and tourism travel between Britain and Europe has been fundamental to the P&O name throughout its 176-year history. Our new ships represent the biggest investment in the history of P&O Ferries and it feels like they are the embodiment of our ambitions. They will serve on the busiest trade route in Europe and it is therefore appropriate that they are arriving now as we begin to realise some very large steps towards our vision for growth. The key to success on the Dover–Calais flagship service is efficiency, efficiency, and efficiency! This means that we need to provide an impressive port experience and then board passengers and freight as smoothly and efficiently as humanly possible. This we can do better than any other Doverbased ferry operator on the back of the double-ender design which is all about speeding up port turnarounds and reducing speed at sea without affecting the berthto-berth or motorway-to-motorway transit times. This gives us is the opportunity to cut 40 per cent of the running cost in addition to the corresponding volume of CO2 emissions. We have a responsibility to our customers, to the countries we serve and to each of the local communities. Environmental sustainability is starting to really influence both trade and tourism travel so we will be well-placed to win new business with our next-generation double-enders which are specifically designed to make P&O Ferries the most efficient and competitive operator in the market.
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